Putting the safety of everyone connected with Majestic Calais is our number one priority. We are closely following the advice from both the French and UK governments, NHS and Public Health England to ensure we are putting the correct measures in place for our French stores.

So that you can understand exactly how the Coronavirus is affecting Majestic, we have compiled the below questions and answers. These are based on the questions we are receiving most frequently from our customers. For further information, please email [email protected] or contact our french Customer Contact Center on 01923 298 297.

Are you open?

We are expecting annoucements from the French and UK governments imminently. As soon as we have a date to re-open you will find it on this page or across the top of this website. However, please note that like many other retailers we have introduced social distancing rules for our staff and your safety.

Will there be any changes at Majestic Calais that I should be aware of before planning a visit?

Yes. Like many retailers, our stores have introduced social distance rules. You can continue to place orders through the Calais website or by contacting your preferred French store. We hope you understand that this is a format put in place with your safety in mind.

Upon entering, you will need to be wearing a mask. You will then be asked to wash your hands and practice social distancing. There may be some changes in your shopping experience but we can guarantee the quality of the wine and the great value will remain.

How do I shop at my Majestic Calais store?

We encourage you to place pre-orders for collection from Majestic Calais or Coquelles online, or place an order directly via phone or email prior to travelling.

Browsing the store is possible but we have a one-way system in place to aid social distancing.

For the safety of our customers and staff, we ask that you keep to the following measures when you arrive to collect your order.

  • Pre-orders should be collected on the date agreed.
  • Please follow floor markings inside and outside the store. They are there to ensure that everyone is two metres apart while queueing.
  • Use the hand sanitiser available and go straight to the collection point. If browsing, please follow the one-way arrows. This is for the safety of everyone.
  • Only one person is allowed at the collection or till points at a time and will be required to stay behind the screen. During this time we have paused our carry-to car service.

Can I change my order when collecting in France?

Yes, you can use the order points to add or amend any collections you may have. Our staff will help you with your selection and gather the stock for you.

I don't have a pre-order, can I shop?

If you arrive without a pre-order you will miss out on our travel offers but you will still be able to place an order via our order points. Please use the Calais website before arrival to help with selection

Can I still taste wines when I'm in your store in France?

With great sadness, we have currently closed our in-store tasting facilities.

I live in France, can I still get a delivery from Majestic Calais?

Yes. We’re continuing to offer postal delivery from our Calais site. Email Tracey at [email protected] or call 01923 298 297 to arrange your order.

Will ferry or eurotunnel travel be operating?

Yes, if social distancing is adhered to. At the moment, both services are operating on reduced volumes and have introduced policies to protect customers and staff. For more information visit Eurotunnel info and P&O info.

Can I order from France for delivery to my home in the UK?

In line with HMRC guidelines, excisable goods such as alcohol must be brought into the UK by their owner; this, therefore, prohibits delivery through a third party.

Can I order from France and collect from my local Majestic?

UK excise duty is not paid on goods purchased in France, therefore they are not permitted on any UK retail premises.

I purchased wine for a function that has been postponed until next year. How long will it last?

Most products will last perfectly well in the right conditions, please contact our Customer team at [email protected] for advice on your particular wines and storage advice.

I have placed an order but have postponed my wedding. Can you keep my order until next summer?

We can currently guarantee stock availability and pricing up to the 31st July. As the medium to long term effects of Coronavirus on our suppliers, supply chain and currencies are as yet unknown, we are proceeding with caution. If your order needs to be cancelled this time, rest assured we will do our utmost to provide you with the best deal possible on these or replacement wines early next year.

If I order and pay for my wine in advance at your current prices can I pick up in a few months time?

We can currently guarantee stock availability and pricing up to the 31st of July.