Putting the safety of everyone connected with Majestic Calais is our number one priority. We are closely following the advice from both the French and UK governments, NHS and Public Health England to ensure we are putting the correct measures in place for our French stores.

So that you can understand exactly how the Coronavirus is affecting Majestic, we have compiled the below questions and answers. These are based on the questions we are receiving most frequently from our customers. For further information, please email [email protected] or contact our french Customer Contact Center on 01923 298 297.

How does the UK quarantine on travel from France affect Majestic Calais?

Majestic Calais is still open and ready to welcome you safely. However, customers returning to the UK must follow the UK government guidelines - please stay up to date with quarantine restrictions which may affect you and your journey.

Are you open?

Majestic Calais remains open, while Majestic Coquelles remains closed. Like many other retailers, we have introduced social distancing rules for our staff and your safety - read on for more details on how to keep everyone safe during your visit. We have also passed the local government ‘Commission de Securité’ COVID safety checks to give you extra reassurance when you’re shopping with us in store.

Before travelling to Majestic Calais

Anyone without symptoms of Covid-19 can now travel from the UK to France subject to completion of a health declaration.

Please find a copy of this declaration here in English, and here in French. It is important that you bring a completed copy of this with you when you travel.

Please also note: as of 4am on Saturday 14th August, the UK government has added France to the 14-day quarantine list for returning travellers. Our Calais team is still ready to welcome you safely, but please be aware of how the new restrictions may affect you. More information can be found here.

Will there be any changes at Majestic Calais that I should be aware of before planning a visit?

Like many retailers, our stores have introduced social distancing rules. You can continue to place orders through the Calais website or by contacting the store. We hope you understand that this is a format put in place with your safety in mind.

Upon entering, you will need to be wearing a mask. You will then be asked to wash your hands and practice social distancing. There may be some changes in your shopping experience but we can guarantee the quality of the wine and the great value will remain.

How do I shop at my Majestic Calais store?

We encourage you to place pre-orders for collection from Majestic Calais online, or place an order directly via phone or email prior to travelling.

Browsing the store is possible but we have a one-way system in place to aid social distancing.

For the safety of our customers and staff, we ask that you keep to the following measures when you arrive to collect your order.

  • Pre-orders should be collected on the date agreed.
  • Please follow floor markings inside and outside the store. They are there to ensure that everyone is safely distanced while queueing.
  • Please ensure you wear a mask in store at all times, the government has made this a mandatory requirement when shopping.
  • Use the hand sanitiser available and go straight to the collection point. If browsing, please follow the one-way arrows. This is for the safety of everyone.
  • Only one person is allowed at the collection or till points at a time and will be required to stay behind the screen. During this time we have paused our carry-to car service.

Can I change my order when collecting in France?

Yes, you can use the order points to add or amend any collections you may have. Our staff will help you with your selection and gather the stock for you.

I don't have a pre-order, can I shop?

If you arrive without a pre-order you will miss out on our travel offers but you will still be able to place an order via our order points. Please use the Calais website before arrival to help with selection

Can I still taste wines when I'm in your store in France?

With great sadness, we have currently closed our in-store tasting facilities.

I live in France, can I still get a delivery from Majestic Calais?

Yes. We’re continuing to offer postal delivery from our Calais site. Email Tracey at [email protected] or call 01923 298 297 to arrange your order.

Will ferry or eurotunnel travel be safe?

Yes, if social distancing is adhered to. At the moment, both services are operating on reduced volumes and have introduced policies to protect customers and staff. For more information visit Eurotunnel info and P&O info.

Can I order from France for delivery to my home in the UK?

In line with HMRC guidelines, excisable goods such as alcohol must be brought into the UK by their owner; this, therefore, prohibits delivery through a third party.

Can I order from France and collect from my local Majestic?

UK excise duty is not paid on goods purchased in France, therefore they are not permitted on any UK retail premises.

I purchased wine for a function that has been postponed until next year. How long will it last?

Most products will last perfectly well in the right conditions, please contact our Customer team at [email protected] for advice on your particular wines and storage advice.

I have placed an order but have postponed my wedding. Can you keep my order until next summer?

We can currently guarantee stock availability and pricing up to the 26th October. As the medium to long term effects of Coronavirus on our suppliers, supply chain and currencies are as yet unknown, we are proceeding with caution. If your order needs to be cancelled this time, rest assured we will do our utmost to provide you with the best deal possible on these or replacement wines early next year.

If I order and pay for my wine in advance at your current prices can I pick up in a few months time?

We can currently guarantee stock availability and pricing up to the 26th October.